Refund policy

You acknowledge that these terms of returns and exchange are limited to direct sale by Us to You and that these terms of returns and exchange are not available in case of a sale by a third party. These terms apply for all modes of purchases made from the Company and its affiliates.

Returns and Exchanges

PLEASE MAKE AN UNBOXING VIDEO WHILE OPENING THE PACKAGE AND CHECK YOUR ARTICLE THOROUGHLY IN THAT VIDEO, FOR ANY EXCHANGE AND RETURN DUE TO DAMAGED PRODUCT, THE UNBOXING VIDEO WILL BE MANDATORY.

Return
At Inessa, we prioritize delivering the best shopping experience for our customers. We understand that there may be occasions when you need to return an item, and we are dedicated to ensuring this process is as seamless as possible. Customers are responsible for shipping the item(s) back to us, with reverse pick-up charges of Rs.300/-. We accept returns placed within 7 days from the date of receipt. 

Products bought in the sale are ineligible for return. Kindly note that the sale product can be only exchanged for a different size. Customised and altered products are ineligible for return.

Should you have any questions or concerns regarding our Exchange and Refund Policy, please contact us at info@shopinessa.com or call our customer care at  +91-8076249738, available Monday to Saturday from 10:30 AM to 6:00 PM (IST).

Exchange
At Inessa, we value your satisfaction and want your shopping experience to be enjoyable. In cases where there are sizing issues we will only be able to offer you an exchange for a different size or style. In case the size is not available, we shall provide store credit valid for 6 months. In case of style exchanges, the exchange must be selected from the products currently available on the website. As we work on limited edition, selections from older or sold out collections will not be accepted. All exchanges are final. You can exchange any item within 7 days of delivery, provided it's in its original, unworn condition with tags attached.  Please ensure exchanges are initiated within 7 days from receiving your parcel. If you have any questions about our exchange policy, feel free to contact our customer support team at  +91-8076249738 or email us at info@shopinessa.com. We're here to assist you every step of the way, Monday through Saturday, from 10:30 AM to 6:00 PM (IST). 

Refunds

We have two options for processing returns-

1. Store Credit- Store credit of an equal amount is issued which can be used in future purchases from the brand website. This credit is available for 1 whole year.

2. Bank Refund- We refund the amount in your bank account. We need the following details- name, account number, IFSC code, Bank name, and branch name to process the refund.

All refunds are processed within 20 days from the day on which we receive the goods.